Octigence logo octigence

Customers and Prospects Reach You on the First Try — Not After Five Attempts.

You see what actually happens when customers and prospects try to reach you — and whether everything is working the way you expect.

Stop Losing Jobs You Never Knew You Lost

Most businesses have no idea how many customers and prospects never reach them. You only see the calls and messages that get through — not the ones that fail. We find every missed reach-out so you stop losing jobs quietly.

How It Works

1. Customer and Prospect POV Testing

You see what actually happens when people try to reach you — calls, texts, chats, forms, and after-hours attempts — and where things break.

2. Weekly Revenue Report

A clear, prioritized list showing what’s broken, how much it’s costing you, and what to fix first.

3. Ongoing Protection

Continuous checks on your phones, forms, texts, emails, and anything customers use to reach you — so small issues never turn into lost jobs.

Pricing

Level 1 — Basic Systems Monitoring

$499/mo
  • 1 test phone call/month
  • 1 website form test/month
  • Callback timing check
  • Voicemail quality check
  • 1–2 page PDF with findings
  • Critical fixes highlighted

Who it fits: Small companies wanting simple oversight.

🔥 Level 2 — Deluxe Monitoring

$999/mo
  • 2–3 phone tests/month
  • 2 form tests/month
  • Text/email test (if applicable)
  • Missed-call + slow-callback detection
  • Full tone/intake scoring
  • Priority issues list
  • Monthly summary call (10 min)

Who it fits: Companies relying heavily on inbound calls.

🔥 Level 3 — Pro Reliability

$1,499/mo
  • Weekly phone tests (4–6/mo)
  • Weekly form tests (4–6/mo)
  • After-hours test
  • Routing/handoff checks
  • New-employee onboarding call checks
  • Competitor comparison (1–2 tests)
  • Full monthly PDF + short Loom explainer
  • Emergency alert if something breaks

Who it fits: Multi-staff teams with high-value jobs or seasonal demand.

Let's Get Started

Want to see where customers and prospects are slipping through the cracks — and how much it’s costing you? Get your Lost Revenue Review and I’ll show you exactly what’s going wrong and what to fix first.